What to Expect

I see all of my patients through secure, HIPAA-compliant video visits. If video isn't accessible for you or you'd simply prefer a phone call, that works too — just let me know.

A few things that help our sessions go smoothly:

• Log in a few minutes early so we can use our full time together. I recommend signing in about 5 minutes before your appointment.
• Find a private, quiet space where you feel comfortable talking openly. Your car (while parked) is perfectly fine if that's your best option — I just ask that you not join while driving, for your safety.
• Be in Massachusetts at the time of our session. This is a licensing requirement I need to follow, so I appreciate your understanding.

I know running low on medication can be stressful, so I try to make refills as easy as possible. The quickest way to request a refill is through the patient portal. You can also call 508-507-2066.

I want to keep the billing side of things simple so we can focus on what matters — your care.

Payment is collected at the time of your appointment. I do ask that you keep a credit card on file, which will be charged automatically for any copays, coinsurance, or session fees. If you ever have questions about a charge, please don't hesitate to reach out — I'm happy to walk you through it.

I understand that life happens — schedules change, things come up, and sometimes you just can't make it. I only ask for 24 hours' notice if you need to cancel or reschedule, so I can offer that time to another patient who may be waiting.

I want you to feel supported between appointments, and I also want to be upfront about what to expect so you're never left wondering.

• The patient portal is the best way to reach me for non-urgent questions, refill requests, or scheduling changes
• I typically respond to messages within 1–2 business days. If something is more time-sensitive, please call the office
• Please note that email and text are not secure, so I ask that we keep clinical discussions within the portal or during our sessions
• For urgent concerns outside of business hours, please refer to the emergency resources below

Everything we discuss is confidential. I take your privacy seriously, and I want you to feel safe being open with me.

Your records and our conversations are protected by federal and state privacy laws (HIPAA). I will never share your information without your written consent, except in the rare situations where I'm legally required to — for example, if there is an immediate risk of harm to you or someone else.

If you have questions about how your information is handled, I'm always happy to talk through it with you.

Your safety is the most important thing. If you or someone you know is in immediate danger or experiencing a mental health crisis, please reach out to one of these resources right away — they are available 24/7 and staffed by people who can help.